Bricks Facility Maintenance Program
Maintenance Requests from the Tenant App
They can select the category of maintenance needed. The list includes:
- Plumbing
- Electricity
- Carpentry
- Housekeeping
The tenant app also supports multimedia; tenants can add attachments by uploading photos and videos to the request form. That helps clarify the maintenance issue for the maintenance personnel beforehand and prevents any instances of misunderstanding or miscommunication.
MAINTAINANCE
Track Maintenance Requests through Bricks Property Maintenance App
Once residents/ tenants submit a maintenance request, the maintenance team instantly receives a notification on their maintenance app.
The maintenance team can view the list of maintenance requests and check the individual details of each request.
The admin/ maintenance personnel can also update the request’s status to keep tenants informed.
The status of the request naturally shifts from submitted-> pending -> accepted-> ongoing -> and finally to completed.
High Level of Customer Care with Bricks Facility Maintenance Program
The Bricks facilities management software ensures that tenants are satisfied with the level of maintenance they’ve received from the facility’s in-house maintenance team.
After a visit is completed, tenants/residents are provided with the feature of leaving a review. That allows them to voice their opinions regarding the visit, enabling facilities to receive feedback and improve their services.
If a resident/ tenant gives a poor review after a maintenance visit, the admin/customer service team is instantly notified.
They can then communicate with that particular resident to resolve any withstanding issues and maintain excellent customer service through Bricks facilities management software.
Benefits of Bricks Facility Maintenance Program
- Easy to use.
- Fast.
- Reliable.
- Secure.
- Track Progress of Requests.
- Supports Multimedia.
